RETURN INSTRUCTIONS
We want you to feel confident when shopping with us. If you are returning a core for refund please see Core Return Process. If you are not fully satisfied with your purchase, you may return eligible items under the following conditions:
Eligibility
- Returns are accepted within 30 days of delivery.
- Items must be new, unused, uninstalled, and in their original packaging.
- Installed, damaged, or modified items are not eligible for return.
Non-returnable items include:
- Special order items
- Products marked "Final Sale"
Return Process:
- Request a Return
- Contact our support team with your order number to initiate the process.
- Prepare the Item
- Repack the product securely in its original packaging with all included materials.
- Items must arrive in resalable condition.
- Shipping the Return
- Customers are responsible for return shipping costs. A prepaid label is not provided.
- We recommend using UPS, FedEx, or USPS with tracking and insurance.
- Ship to the nearest return address listed below.
Refunds
- Once the return is received and inspected, your refund will be issued to your original payment method.
- Please allow 3-5 business days after inspection for the refund to post.
- Original shipping charges are non-refundable.
Exchanges
- If you received the wrong item due to our error, we will cover return shipping and send the correct replacement at no additional cost.
Damaged or Defective Items
- Please report damages or defects within 7 days of delivery.
- Photos of the product and packaging may be required to process your claim.
- We will arrange a replacement or refund at no cost to you if the product is confirmed defective or damaged in transit.
⚠️ Important: Returns that do not meet these conditions may be refused or subject to a restocking fee.